Here, you’ll find answers to common questions about our features and how to make the most of TORTUS.
If you need more help, please don’t hesitate to reach out to our support team.
What outputs are generated when using the TORTUS app?
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What do I do with the outputs generated?
To start recording a consultation, click the ‘Start consultation’ button on the TORTUS home screen or in the sidebar on the left-hand side of the screen. This will open a new consultation screen, and recording will begin automatically. To confirm that recording is active, check that the timer is increasing and that the audio waveform is moving in response to your speech (not remaining flat). You can pause the recording by clicking anywhere within the recording bar area, and resume it by clicking again. Once the consultation is complete and you have added any necessary information to the context box, click “Finish and generate notes” to start generating the note. Please note that once you click “Finish and generate notes,” the recording cannot be restarted.
How should I edit the clinical note or letter?
To start recording a consultation, click the ‘Start consultation’ button on the TORTUS home screen or in the sidebar on the left-hand side of the screen. This will open a new consultation screen, and recording will begin automatically. To confirm that recording is active, check that the timer is increasing and that the audio waveform is moving in response to your speech (not remaining flat). You can pause the recording by clicking anywhere within the recording bar area, and resume it by clicking again. Once the consultation is complete and you have added any necessary information to the context box, click “Finish and generate notes” to start generating the note. Please note that once you click “Finish and generate notes,” the recording cannot be restarted.
How do I access the transcriptions, clinical note and letter?
To start recording a consultation, click the ‘Start consultation’ button on the TORTUS home screen or in the sidebar on the left-hand side of the screen. This will open a new consultation screen, and recording will begin automatically. To confirm that recording is active, check that the timer is increasing and that the audio waveform is moving in response to your speech (not remaining flat). You can pause the recording by clicking anywhere within the recording bar area, and resume it by clicking again. Once the consultation is complete and you have added any necessary information to the context box, click “Finish and generate notes” to start generating the note. Please note that once you click “Finish and generate notes,” the recording cannot be restarted.
Can I copy the clinical note and/or letter into an EHR without checking the content?
To start recording a consultation, click the ‘Start consultation’ button on the TORTUS home screen or in the sidebar on the left-hand side of the screen. This will open a new consultation screen, and recording will begin automatically. To confirm that recording is active, check that the timer is increasing and that the audio waveform is moving in response to your speech (not remaining flat). You can pause the recording by clicking anywhere within the recording bar area, and resume it by clicking again. Once the consultation is complete and you have added any necessary information to the context box, click “Finish and generate notes” to start generating the note. Please note that once you click “Finish and generate notes,” the recording cannot be restarted.
What are best practices for using the TORTUS app?
This is the list of officially supported browsers and versions: Microsoft Edge (129.0 and later) Apple Safari (17.6 and later) Google Chrome (130.0 and later) Mozilla Firefox (132.0 and later) TORTUS web may still work in previous versions without issues, but we recommend updating your browser to the latest version.
How should I use the context box?
The context box is located beneath the recording block. You can use it to type or paste any information that is relevant to the consultation and should be included in the note, but may not be possible or appropriate to say aloud. Any information entered here will automatically appear in the clinical note and letter under the appropriate sections. Please note that the context box cannot be used to give the model instructions or prompts on how to write or format the note or letter. Safeguards are in place to prevent this for clinical safety reasons.
How should I use the record button?
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What do I do if the app says it can't access my microphone?
Yes, although TORTUS may occasionally struggle to transcribe fully in particularly strong accents. If a patient has a strong accent, we recommend using closed loop communications, repeating back key parts of the consultation, and especially medication names.
What do I do if I can't login or complete a consultation?
Yes, although TORTUS may occasionally struggle to transcribe fully in particularly strong accents. If a patient has a strong accent, we recommend using closed loop communications, repeating back key parts of the consultation, and especially medication names.
Can I create custom templates in TORTUS?
Yes, although TORTUS may occasionally struggle to transcribe fully in particularly strong accents. If a patient has a strong accent, we recommend using closed loop communications, repeating back key parts of the consultation, and especially medication names.
Can it transcribe accents?
Yes, although TORTUS may occasionally struggle to transcribe fully in particularly strong accents. If a patient has a strong accent, we recommend using closed loop communications, repeating back key parts of the consultation, and especially medication names.
What browsers are supported when using TORTUS
This is the list of officially supported browsers and versions: Microsoft Edge (129.0 and later) Apple Safari (17.6 and later) Google Chrome (130.0 and later) Mozilla Firefox (132.0 and later) TORTUS web may still work in previous versions without issues, but we recommend updating your browser to the latest version.